Refund policy

All sales are final. We do not offer refunds or exchanges for change of mind, sizing, or personal preference — what you order is what you get.

The only exception is if your item arrives broken, damaged, or defective. In that case, email us at care.meltymug@outlook.com within 24 hours of delivery with your order number and photos of the issue. Claims submitted after 24 hours will not be eligible for a refund.

Refunds outside of this policy are granted only in the rarest of circumstances and are at our sole discretion.

By placing an order with us, you acknowledge that you have read, understood, and agree to this policy and all of our other store policies.